Returns & Exchanges
At Pedal Empire, we want you to be completely satisfied with your sound, which is why we offer a 14-day return window for most gear in original condition. Whether a pedal doesn't fit your board or you've changed your mind, our streamlined process ensures a quick resolution.
Initiate Your Request
Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Gear
Ensure the item is in its original packaging with all manuals, stickers, and cables included, then pack it securely inside a separate shipping box.
Ship the Package
Affix your return label and drop the package off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or store credit back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing