Frequently Asked Questions
Everything you need to know about your next sonic upgrade.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days across most regions.
What is your return policy for effects pedals and gear?
We offer a 14-day return window for items in original, mint condition with all packaging included. Please note that a restocking fee may apply for items showing signs of use.
Do you offer international shipping?
Yes, we ship our electronics worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
Are the power supplies included with the pedals?
Most manufacturers do not include power supplies in the box. Please check the product description for specific details or browse our 'Power' category for compatible adapters.
Do your products come with a warranty?
All new products are covered by the full manufacturer's warranty. For used gear, Pedal Empire provides a 90-day functional warranty for your peace of mind.
Can I trade in my old gear for store credit?
Absolutely. We have a dedicated trade-in program where you can swap your current electronics for credit towards new equipment. Contact our support team for a valuation.